The Squeaky Wheel    Compare

Table of Contents/ List of Topics Covered:

Acknowledgments
Author’s Note
Introduction

The Ineffective Squeaker Doesn’t Get the Grease
- The Mystery of Complaining Impotence
- The Golden Age of Effective Complaining
- Venting: A Quest for Emotional Validation
- The Safety Manual for Indicent-Free Venting
- Complaints as Social Communications
- The Anti-Complaining Movement
- The Demise of Ye Olde Complaint Box
- How Ineffective Have We Become?
- Ineffective Complaining in Our Personal Lives
- The Rise of Cyber-Squeaking

The Trouble with Bill – the Hidden Costs of Ineffective Squeaking
- The Internet Complaint Industry
- The Dark Side of Internet Complaint Sites
- Denying Our Inner Effective Complainer
- Complaint Avoidance as Self-fulfilling Prophecy
- Self-fulfilling Prophecies That Defeat Entire Communities
- Learning Learned Helplessness
- Effective Complaining: An Essential Life Skill
- To Blame or Not to Blame
- See Our Complaints as Half-Full
- Unlearning Learned Helplessness

Complaining Therapy – Squeaking Our Way to Self-esteem
- A Heartbreaking Dating Service
- Self-esteem’s Identity Crisis
- Effective Complaining: The Antidote for Victimization
- Saving Steve from a Broken Heart
- Heart-Attack-Prone Personalities
- Choosing Our Complaints Wisely
- Complaining Therapy Does Not Require a Therapist
- Steps for Complaining Therapy at Home

When to Squeak – How to Avoid Complaining Dangers
- Complaint Boomerangs
- Chronic Complainers Start Young
- We Are the Yarns We Spin
- None Are So Blind as Chronic Complainers
- From Whom the Bell Complains
- Fraudulent Chronic Complainers
- The Dangers of Undercomplaining at the Doctor’s Office

The Ingredients for Serving a Delicious Squeak
- Killing a Complaint Softly with Anger
- Emotions, We Hardly Knew Ye
- Zen and the Art of Emotional Regulation
- Reframe, Baby, Reframe!
- How to Prepare a Complaint Sandwich
- The Bell Should Toll Just Once
- Beefing Up the Meat
- All Sales Are Mostly Final!
- Scooby-Doo and the Case of the Haunted Mailbox
- Factors Affecting Our Perceptions of Truth
- A Scooby-Doo Stakeout
- Eliciting Help from Strangers
- Complaint-Sandwich Condiments

The Art of Squeaking to Loved Ones
- Complaining Scenes from a Bad Marriage
- The Fifth Horseman of Marital Apocalypse
- Effective Complaining as a Couplehood Enhancer
- Detoxifying a Toxic Couple
- The Teen Whisperer
- The Parent-Teen Deman/Withdraw Merry-go-round
- Getting Off the Demand/Withdraw Merry-go-round
- Male Friendships: Complaining in Silence
- Female Friendships: Complaining Deeper and Growing Closer
- Receiving Complaints from Others: How to Eat a Complaint Sandwich

Getting Squeaked At for a Living: The Customer Service Professional
- The Call-Center Customer Service Obstacle Course
- What the Bust Stop Lunatic Needed to Know About Call Centers but Didn’t
- Lunatics No More: An Effective Complaining Redo
- The Correct Way to Handle Customer Complaints
- Unmasking the Call-Center Representative
- A Day in the Life of a Professional Punching Bag
- The Heavenly Call Center

Squeaking as Social Activism
- Dead Heroes Cannot Complain
- Complaining and, Yes, Complimenting Our Way to Better Communities
- Compliments Seem to Be the Hardest Words
- A Tree Grows in Manhattan
- The Joy of Overrepresentation
- How Many Complaints Does It Take to Change a Lightbulb?
- Drowning in Homework
- Waiting-Room Blues
- Potty Parity: When Equal Means Twice as Many
- Effective-Complaining Utopias

Notes
Index

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