Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
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“Just Listen” shows how to effectively communicate with others by first learning how to listen. Psychiatrist and business coach Mark Goulston explains techniques for moving people from resistance to consensus.
Some of the areas covered:
- Effective listening
- How to make someone feel “felt”
- Turn negative people into assets
- Using empathy to bridge communication gaps
- Shifting an angry or aggressive person into a calmer, more receptive state
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If you have a question or problem, ask us:Table of Contents/ List of Topics Covered:
Foreword by Keith Ferrazzi
Preface to the Paperback Edition
Acknowledgments
SECTION I: The Secret To Reaching Anyone
1. Who’s Holding You Hostage?
- The Persuasion Cycle
- The Secret: Getting Through Is Simple
2. A Little Science: How The Brain Goes from “No” to “Yes”
- The Three-Part Brain
- Amygdala Hijack and the Death of Rational Thought
- Mirror Neurons
- From Theory to Action
SECTION II: The 9 Core Rules For Getting Through To Anyone
3. Move Yourself from “Oh F#@& to OK”
- Get Through to Yourself First
- Speed Is Everything
- The “Oh F#@& to OK” Process
- The Power of “Oh F#@&”
- The “Oh F#@& to OK” Speed Drill
4. Rewire Yourself To Listen
- “But I Do Listen! . . . Don’t I?”
- How Well Do You Know the People You Know?
5. Make The Other Person Feel “Felt”
- Why Does “Feeling Felt” Change People?
- The Steps to Making Another Person Feel “Felt”
6. Be More Interested Than Interesting
- The “Interesting” Jackass
- Don’t Just Act Interested – Be Interested
7. Make People Feel Valuable
8. Help People To Exhale Emotionally and Mentally
- Moving a Person Away from Distress
- Guiding a Person to Exhale
9. Check Your Dissonance At The Door
- The Perils of Corporate Dissonance
- When You Can’t Avoid Dissonance, Anticipate It
10. When All Seems Lost – Bare Your Neck
- Show Them Your Neck, and They’ll Want to Show You Theirs
11. Steer Clear of Toxic People
- Needy People
- Bullies
- Takers
- Narcissists
- Psychopaths
- Mirror Check: Who’s the Problem
SECTION III: 12 Easy-To-Use Tools For Achieving Buy-In And Getting Through
12. The Impossibility Question
13. The Magic Paradox
- The Cascade of “Yes”
- A Trust-Gaining Move
14. The Empathy Jolt
- How It Works
- When to Employ the Empathy Jolt
- The Power of Analogy
15. The Reverse Play, Empathy Jolt #2
16. “Do You Really Believe That?”
17. The Power of “HMMM . . .”
18. The Stipulation Gambit
19. From Transaction To Transformation
- Negotiating Versus Relating
- What Question Would Make You Look Up?
20. Side By Side
21. Fill In The Blanks
22. Take It All The Way To “No”
23. The Power Thank You and Power Apology
- “Thank You” Versus the Power Thank You
- The Power Apology
SECTION IV: Fast Fixes For 7 Challenging Situations
24. The Team From Hell
25. Climbing The Ladder
26. The Narcissist At The Table
27. Stranger In Town
- The Visibility Stage
- The Credibility Stage
- The Profitability Stage
28. The Human Explosion
29. Getting Through To Yourself
30. Six Degrees Of Separation
- Create One-on-One Situations
- Make Virtual Allies
- Reach the Gatekeepers
Afterword
Index
About the Author
Keynotes/Workshops
Free Sample Chapter from “Real Influence” by Mark Goulston and John Ullmen
What You Get:
Book options include:
- Kindle $9.87
- Paperback $10.08
- Hardcover $17.39
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